COVID-19 at Vertu Motorcycles

Frequently Asked Questions

COVID-19 Update

All of our dealerships are open and available for both sales and aftersales (service, repairs and MOTS). Although, if you would prefer, appointments are also available via telephone or video chat.

Following the Government's recent communications regarding revised Covid restrictions we have updated our safety measures in line with Government guidance:

• - Social distancing and the 2 metre rule is in place across all of our dealerships.
• - Customers are required to wear masks again in retail environments - which includes our showrooms and service counters.
• - Desk screens and sanitisation practices remain in place.
• - Hand gel stations at dealership entrances will remain in place for customers and colleagues.
• - Customers can choose if they want Test Drives to be unaccompanied or accompanied.

As always, our team is available to help with any enquiries - both in the dealership and via live chat, telephone or email, and we have a fantastic range of new and used cars, vans and motorcycles available to view and reserve online.

I need to book a service, MOT or repair. Can you help me?

Servicing and maintenance is available by appointment only. To book an appointment please call us or Click Here to book online.

My vehicle's MOT is due. What should I do?

Book your MOT as normal - either online or over the telephone.

What are your contact centre / hotline operating hours?

Our contact centre operating times are 9am - 9pm. Outside of these hours, please email us at [email protected] or message us on Facebook, and we will get back to you as soon as possible.

What happens if I have an appointment booked and I want to rearrage?

If you have booked an appointment that you wish to rearrange or cancel, please contact us at [email protected] and our friendly team will be more than happy to assist with this.

What if I lose my job or I am no longer able to make my payments?

The finance companies' customer contact teams are trained to help customers who are facing financial difficulties. Contact the finance company team and explain your circumstances, they will then look at ways to support you. Contact details are listed below.

View finance contact details

What if I have a new claim or one outstanding with GAP?

If you have a new or ongoing claim please contact:

Auto Protect - asset protection (GAP)

01279 456500
[email protected]
https://www.autoprotect.co.uk/customer_support