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COVID-19 at Vertu Motorcycles

Frequently Asked Questions

COVID-19 Update

All of our dealerships are open and available for both sales and aftersales (service, repairs and MOTS). Although, if you would prefer, appointments are also available via telephone or video chat.

Following the Government's recent communications regarding revised Covid restrictions we have updated our safety measures in line with Government guidance:

  • - Social distancing and the 2 metre rule is in place across all of our dealerships.
  • - Customers are required to wear masks again in retail environments - which includes our showrooms and service counters.
  • - Desk screens and sanitisation practices remain in place.
  • - Hand gel stations at dealership entrances will remain in place for customers and colleagues.
  • - Customers can choose if they want Test Drives to be unaccompanied or accompanied.

As always, our team is available to help with any enquiries - both in the dealership and via live chat, telephone or email, and we have a fantastic range of new and used cars, vans and motorcycles available to view and reserve online.

I need to book a service, MOT or repair. Can you help me?

Servicing and maintenance is available by appointment only. To book an appointment please call us or Click Here to book online.

My vehicle's MOT is due. What should I do?

Book your MOT as normal - either online or over the telephone.

What are your contact centre / hotline operating hours?

Our contact centre operating times are 9am - 9pm. Outside of these hours, please email us at [email protected] or message us on Facebook, and we will get back to you as soon as possible.

What happens if I have an appointment booked and I want to rearrage?

If you have booked an appointment that you wish to rearrange or cancel, please contact us at [email protected] and our friendly team will be more than happy to assist with this.

What if I lose my job or I am no longer able to make my payments?

The finance companies' customer contact teams are trained to help customers who are facing financial difficulties. Contact the finance company team and explain your circumstances, they will then look at ways to support you. Contact details are listed below.

View finance contact details

What if I have a new claim or one outstanding with GAP?

If you have a new or ongoing claim please contact:

Auto Protect - asset protection (GAP)

01279 456500
[email protected]

Finance company contacts

Lender Company Contact Number Finance Company Contact Email Address
VWFS Audi 0370 010 2007 [email protected]
VWFS SEAT 0370 333 4446 [email protected]
VWFS SKODA 0370 333 4449 [email protected]
VWFS VW 0370 010 2022 [email protected]
Black Horse Finance 0344 824 8888 https://customerportal.blackhorse.co.uk/
MotoNovo 0333 200 0030 https://customer.motonovofinance.com/contact-us
BNP Paribas 0371 5121983
Jaguar Financial Services 0800 302 9114
Land Rover Financial Services 0344 824 4732
Jeep Financial Services 0333 2075582 [email protected]
Mercedes-Benz Finance 0370 847 0700 [email protected]
Mercedes-Benz Commercial Vehicles 0370 847 0700 [email protected]
Ford Motor Credit 03457 125490 https://www.ford.co.uk/finance/support/contact-us
Mazda Finance 0800 085 1759 [email protected]
Vauxhall Finance 0344 871 2222 [email protected]
Honda Finance 0345 128 8908 [email protected]
Toyota Financial Services 0344 701 6202 [email protected]
Santander Consumer Finance 0800 085 1759 [email protected]
Alphera 0370 5050 125 [email protected]
Northridge 0800 917 0931 [email protected]
Hyundai Car Finance 0800 085 1954 [email protected]
Citroen / Peugeot Finance 0345 313 3805 www.psa-finance.co.uk
Renault Finance 0333 009 0230 [email protected]
Nissan Finance 0333 2000 002 [email protected]

* All information correct at time of publishing but may change to reflect this ever-changing situation.