COVID-19 at Vertu Motorcycles

Frequently Asked Questions

Is my nearest dealership now open?

All of our dealerships are currently open for both sales and aftersales. In line with government guidance, we have introduced some new safety measures which include the use of PPE, social distancing policies and new working practices. The safety and wellbeing of all colleagues and customers will always be our number one concern.

Our Aftersales Departments are open for servicing, MOTs and accident repair, but it is vital that you make an appointment. Our Sales showrooms are also open, and appointments are recommended to avoid disappointment - especially if you would like to arrange a test drive. We have produced a video which explains the measures we've put into place to keep everyone safe. Click Here to watch now.

As always, our team is available to help with any enquiries via live chat, telephone or email, and we have a fantastic range of new and used cars, vans and motorcycles available to view and reserve online.

I need to book a service, MOT or repair. Can you help me?

Yes - although we are doing things a little differently in order to keep everyone safe. Click Here to find out what has changed.

Servicing and maintenance is available by appointment only. To book an appointment please call us or Click Here to book online.

My vehicle's MOT is due. What should I do?

The Driver and Vehicle Standards Agency have announced new rules on MOT testing for cars, vans and motorcycles.

MOTs due between 30 March 2020 and 31st July 2020 have been extended by 6 months, but all vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle.

All vehicles due an MOT from 1st August 2020 will need to have their MOT test as scheduled. They will not be entitled to a 6 month extension. Our Aftersales Departments are now taking bookings, so if you'd like to schedule your MOT now, we're here to help.

What are your contact centre / hotline operating hours?

Our contact centre operating times during lockdown are 9am - 9pm. Outside of these hours, please email us at [email protected] or message us on Facebook, and we will get back to you as soon as possible.

What happens if I have already ordered a car?

Our teams are working hard to reach all our customers who have a vehicle on order. If you have any concerns please contact us at [email protected]

What happens if I ned to cancel or rearrange an appointment?

If you have booked an appointment that you wish to rearrange or cancel, please contact us at [email protected] and our friendly team will be more than happy to assist with this.

I am coming to the end of my Motability lease. What should I do?

Motability have announced they will be automatically extending leases that are due to end for six months. There will be no need to contact Motability direct; and you will continue to be insured.

I am looking to leave the Motability scheme at the end of my lease. Who should I contact?

If you plan to leave the Scheme at the end of your lease, contact Motability directly so they can discuss arrangements.

What do I do if I my PCP agreement is due to end?

Your finance company will have a dedicated team working with customers to help and advise on end of contracts. Below is a list of finance company contact details, if your finance company isn't listed here please contact us at customers[email protected]

View finance contact details

What if I lose my job or I am no longer able to make my payments?

The finance companies' customer contact teams are trained to help customers who are facing financial difficulties. Contact the finance company team and explain your circumstances, they will then look at ways to support you. Contact details are listed below.

View finance contact details

What if I have a new claim or one outstanding with GAP or Tyre or Alloy Wheel Insurance?

If you have a new or ongoing claim please contact:

Premia Solutions - tyre or alloy wheel insurance

0870 757 1680
[email protected]
http://www.premiasolutions.com/

Auto Protect - asset protection (GAP)

01279 456500
[email protected]
https://www.autoprotect.co.uk/customer_support